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Terms of Service

Last updated April 17, 2026

This Dover Terms of Service (these "Terms" or this "Agreement") is made between you, the Customer, (either an individual or, if you are using Dover on behalf of an entity, that entity) and Staya, Inc., doing business as Dover ("Dover", "we", "us", "our"). It governs your access to and use of Dover’s platform, products, software, websites, and professional services (collectively, the "Services" or "Service" or "Software" or "Platform" or "Marketplace").

You understand that by using the Dover Site or Site Services (which generally means using in any way our Marketplace, dover.com, or app.dover.com or our applications), and by clicking accept when prompted on the Site, you agree to be bound by all agreements which constitute Dover’s Terms of Service.

1. Service Access

1.1 Services

Subject to these Terms, Dover grants you a non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes, in accordance with these Terms and any applicable documentation or product descriptions made available by Dover (collectively, the “Documentation”), for so long as you are permitted to access the Service under these Terms.

1.2 Modifications to Services

We are constantly changing and improving our Software. We may add or remove functionality or features without notice and suspend or stop part of the Service altogether.

1.3 Facilities and Data Transfer

All facilities used to store and process Customer Data will adhere to reasonable security standards no less protective than the security standards at facilities where Dover stores and processes its own information of a similar type. As part of providing the Services, we may transfer, store and process Customer Data in the United States. By using the Services, you consent to this transfer, processing and storage of Customer Data.

1.4 Changes to the Terms of Service

Dover may update or change the Terms of Service at any time at its sole discretion, so please review this page periodically. The effective date of this Agreement is set forth above, and if Dover updates or changes the Terms, we will post the new version here with the date on which all changes become effective. Your continued use of Services after any change to these Terms constitutes your agreement to those new or changed terms.

Dover may also update, change or modify Services, including any information, material, or content included in the Services (including, without limitation, any details, features, functionality, content and appearance of the Software) at any time, without notice.

2. Marketplace Participants and Third-Party Services

2.1 Marketplace Participants

The Software may enable Customers to engage individuals or entities that offer services through Dover’s marketplace, including but not limited to recruiting, HR, customer success, legal, marketing, sales, finance, and operational professionals or advisors (each, a “Marketplace Participant” or “Service Provider”).

Marketplace Participants may be employees of Dover or independent third parties. Engagements with Marketplace Participants, including scope of services, compensation, and duration, are governed by the terms presented through the Software and, where applicable, these Terms. Unless expressly stated otherwise, Dover does not guarantee any particular outcome or result from services provided by Marketplace Participants and disclaims liability arising from or related to a Customer’s engagement with a Marketplace Participant.

To the extent a Customer shares Customer Content with a Marketplace Participant through the Software, the Customer authorizes such access solely as reasonably necessary for the provision of the applicable services.

2.2 Third-Party Services

Dover may also allow Customers to connect to or otherwise interact with third-party services made available through the Software, including job boards and other external platforms (“Third-Party Services”). Dover may implement, suspend, or terminate access to Third-Party Services at its sole discretion.

Customers may activate Third-Party Services through the Software and acknowledge that such services may be subject to additional fees, which will be billed as presented in the Software and are non-refundable unless otherwise stated.

Third-Party Services are not controlled by Dover. Dover does not endorse and is not responsible for the services, actions, omissions, or compliance of any Third-Party Service, or for any disclosure, modification, or deletion of Customer Content resulting from access by a Third-Party Service.

3. Ownership and License

3.1 Ownership

As between you and us, Dover and the software that operates the Services and all content therein (collectively, the “Company Properties”), any and all modifications, enhancements, upgrades and updates thereto, and all copyrights, trademarks, service marks, trade secrets, patents and other intellectual property rights therein (registered or unregistered), are the exclusive property of us and our suppliers. All rights in and to Company Properties not expressly granted to you in these Terms are reserved by us and our suppliers. You will not copy, transmit, transfer, modify or create derivative works of the Company Properties, and will not reverse engineer, reverse compile, reverse assemble or otherwise determine or derive source code of the Company Properties.

3.2 License to Use Feedback

You grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into our services any suggestion, enhancement request, recommendation, correction or other feedback provided by you or your employees, officers, agents, or anyone else acting on your behalf (collectively, the “Authorized Users”) relating to the operation of the Company or the Service.

4. Your Use of the Software

Dover provides the Software to Authorized Users to enable them to identify and search for job candidates, advertise their open roles and attract applicants, streamline recruitment processes, automate hiring tasks, analyze metrics, and collaborate with team members on hiring efforts (collectively the “Permitted Use”). Your use of the Software must be consistent with the Permitted Use and, as such, you agree to provide only true, complete, and accurate information to and through the Software and to only use the Software to communicate in a manner consistent with the Permitted Use. Any uses inconsistent with the Permitted Use are prohibited and may lead to suspending your login credentials and account.

When you use the Software, you may upload or provide content or information and communicate with others. You agree that you have all appropriate rights to anything you provide to or through the Software. Dover has the right (but not the obligation) to remove anything you provide to or through the Software at its sole discretion. Please do not upload or provide any personal information to the Software, as other Users will be able to see and use any such information. Communications made by or to you through the Software are neither confidential nor Confidential Information, and Dover cannot and does not guarantee the security of data transmitted over the Internet or public networks in connection with your use of the Software.

5. Prohibited Use

You will not engage in any of the following on the Software (collectively, the “Prohibited Use”): (a) “frame”, “mirror” or otherwise incorporate the Software or any part thereof on any commercial or non-commercial website; (b) access, monitor or copy any part of the Software using any robot, spider, scraper or other automated means or any manual process; (c) violate the restrictions in any robot exclusion headers on the Software or bypass or circumvent other measures employed to prevent or limit access to the Software; (d) take any action that imposes, or may impose, an unreasonable or disproportionately large load on the Software; (e) deep-link to any portion of the Software for any purpose; (f) remove any watermarks, labels or other legal or proprietary notices within the Software; (g) modify or attempt to modify the Software, including any modification for the purpose of disguising or changing any indications of the ownership or source of the Software; (h) use the Software as part of any service for sharing, lending or multi-person use; (i) attempt to, assist, authorize or encourage others to circumvent, disable or defeat any of the security features or components, such as digital rights management software or encryption, that protect the Software; (j) copy, reproduce, modify, distribute, transfer, sell, publish, broadcast, perform, transmit, publish, license or circulate in any form any part of the Software; (k) create adaptations, translations, or derivative works based on the Software, in whole or in part, or decompile, disassemble, reverse engineer or other exploit any part of the Software; (l) use of access the Software in a manner that violates the rights (including, but not limited to intellectual property rights) of any third party; (m) upload to or transmit through the Software any information, images, text, data, media or other content that is, in the sole judgment of Dover, offensive, hateful, obscene, defamatory or that violates any laws; or (n) directly or indirectly solicit, hire, recruit, or attempt to solicit, hire, or recruit any Dover employee or contractor, or induce the termination of employment of any employee of Dover, during the term of your agreement with Dover and for a period of one year thereafter. You must promptly notify Dover of any known or suspected activity within your account or through your login credentials, which may be a Prohibited Use.

6. Suspension and Termination

If you violate this Agreement or engage in any Prohibited Use, Dover may temporarily or permanently suspend your access to the Software without notice. You may also terminate your User Account by providing Dover thirty (30) days written notice. Any termination will immediately remove your ability to access the Software, and Dover may delete any information contained within your User Account. Terminating your account will not limit Dover’s other rights or remedies under this Agreement or otherwise

7. Marketplace

For purposes of this Section 7, the “Restricted Period” means the period beginning on the date that either (a) you terminate your access to the Dover Marketplace, or (b) the applicable Service Provider’s access to the Dover Marketplace is terminated, and continuing for twelve (12) months thereafter. For clarity, after the expiration of the Restricted Period, you and the Service Provider may engage with each other outside of the Dover Marketplace without obligation under Sections 7.1 or 7.2.

To access Dover’s Marketplace, Dover may require a deposit, which will be held and applied against future Fees incurred through the Marketplace. As Fees are incurred, amounts will be debited from the deposit balance. If the deposit balance is exhausted, Dover may automatically charge and collect an additional deposit using the payment method on file.

Upon termination of your access to the Marketplace, any unused portion of the deposit will be refunded to the payment method on file within thirty (30) days. Dover may apply any deposit or balance held to satisfy any amounts owed under these Terms, including Fees, Success Fees, liquidated damages, or other amounts due.

7.1 Hire Fee

You may choose to hire or engage a Service Provider with whom you have engaged through the Dover Marketplace, either while both parties are using the Marketplace or during the Restricted Period, on a contract, part-time, full-time, or other basis outside of the Dover Marketplace.

If you do so, you must notify Dover in writing within twenty-four (24) hours of the Service Provider’s acceptance of such engagement and provide reasonable documentation of the terms of the engagement upon request. You agree to pay Dover a Hire Fee equal to thirty percent (30%) of the Service Provider’s annualized compensation. The Hire Fee will be invoiced upon the Service Provider’s acceptance of the engagement and is due within thirty (30) days of such acceptance.

Dover may charge the payment method on file for any unpaid amounts in accordance with these Terms. Except as expressly stated otherwise in these Terms or in an applicable offer, Hire Fees are non-refundable.

7.2 Unauthorized Billing

If you fail to comply with the notice or payment obligations set forth in Section 7.1 in connection with any off-platform engagement of a Service Provider, such conduct will constitute Unauthorized Billing.

You acknowledge and agree that Unauthorized Billing would result in damages to Dover that are difficult to accurately determine, including, without limitation, customer acquisition costs, marketplace integrity harm, loss of future revenue opportunities, and administrative and enforcement costs. Accordingly, at the time of contracting, the parties made a reasonable and good faith effort to estimate such damages, and you agree that the following amount represents a reasonable estimate of such damages and not a penalty. You therefore agree to pay Dover liquidated damages equal to the greater of (i) the applicable Hire Fee that would have been owed under Section 7.1 or (ii) fifty thousand dollars ($50,000).

Such amount will be due and payable within seven (7) days of the earlier of (i) Dover’s receipt of notice of the Unauthorized Billing or (ii) Dover’s discovery of the Unauthorized Billing. Dover may elect to recover liquidated damages in an amount equal to either (i) the applicable Success Fee that would have been owed under Section 7.1 or (ii) fifty thousand dollars ($50,000), as a reasonable estimate of its damages based on the circumstances of the Unauthorized Billing. If Dover does not receive payment within such seven (7) day period, you expressly authorize Dover and its payment processors to initiate one or more charges to any payment method on file for amounts due under these Terms, including any applicable liquidated damages, without further notice, except where notice is required by applicable law. If a credit card is used for payment, a convenience fee of 3% of the amount due may be assessed.

Dover reserves the right to suspend or terminate your access to the Marketplace in connection with any Unauthorized Billing. Dover may also suspend or remove any Service Provider involved in such conduct from the Marketplace.

7.3 Referrals to Service Providers

If a Customer, whether actively using the Dover Marketplace or within the Restricted Period, refers a new customer to a Service Provider who is actively using the Marketplace or within the Restricted Period, the resulting relationship between such referred customer and the Service Provider will be deemed a Dover Marketplace Introduction, and all billing must occur through Dover.

Any failure to comply with such obligations will constitute Unauthorized Billing under Section 7.2.

7.4 Acceptance of Marketplace Terms

By accessing or using Dover’s software, Marketplace, or services, you agree to be bound by the applicable Hire Fee provisions set forth in Section 7.1 and the Unauthorized Billing provisions set forth in Section 7.2, as they may apply to your use of the Marketplace and any engagement with a Service Provider.

Continued use of the Marketplace or services constitutes ongoing acceptance of and agreement to comply with these Terms.

7.5 Marketplace Relationship and Services Disclaimer

Dover provides a platform that enables Customers to connect and engage with Service Providers. Service Providers may be independent contractors or, in certain cases, affiliated with Dover. Regardless of such status, services are provided by the applicable Service Provider. Dover does not control, supervise, or direct the services provided by Service Providers and does not assume responsibility for the quality, legality, performance, or outcomes of such services.

Any engagement for services is between the Customer and the Service Provider, and Dover is not a party to any such engagement. You acknowledge and agree that your use of the Marketplace and engagement with any Service Provider is at your own risk.

7.6 Anti-Circumvention

You agree not to directly or indirectly circumvent or attempt to circumvent Dover by engaging, soliciting, hiring, or transacting with any Service Provider you have connected with through the Dover Marketplace, except as expressly permitted under these Terms.

Any violation of this Section will constitute a material breach of this Agreement and will be subject to the applicable fee and liquidated damages provisions set forth in Section 7.

8. Hourly and Retainer agreements

Customers may elect to engage Service Provider on an hourly, or retained basis (each, a “Retainer Engagement”), as specified in the applicable offer made through the Marketplace.

By submitting an Offer that includes hourly or retainer-based compensation, the Customer authorizes Dover to charge the payment method on file in accordance with the billing terms specified in the Offer.

For hourly engagements, charges will be based on hours worked by the Service Provider and reported through the Marketplace. For weekly or monthly retainers, charges will be billed in advance or on a recurring basis, as specified in the offer.

Customers agree to maintain a valid and active credit card on file for the duration of any hourly or retainer engagement. Dover may automatically process charges in accordance with the agreed-upon billing frequency and amount. Failure to maintain an active payment method may result in suspension or termination of the engagement.

Hourly and retainer fees are non-refundable once billed, including in the event the Customer elects to terminate the engagement early.

9. Success Fees

Certain Service Providers on the Dover marketplace may offer success-based recruiting services. By engaging a Service Provider for success-based recruiting services through the platform, you agree to the following terms:

9.1 Referred Candidates

Any candidate introduced to your organization by a Service Provider through the Platform, including by resume, professional profile, or written submission, is a “Referred Candidate.” The date of such introduction is the “Referral Date.”

9.2 Offer and Hiring Notifications

You agree to notify Dover through the Platform or in writing to hello@dover.com within twenty-four (24) hours of:

issuing an offer to a Referred Candidate, and
a Referred Candidate’s acceptance of an offer.

You agree to provide reasonable documentation confirming the offer and acceptance upon request. Failure to provide timely notice may result in additional administrative fees. For each calendar day that you do not notify Dover and their Service Provider of the accepted offer, a $500 fee (or the maximum permitted by law) will be assessed.

9.3 Success Fees Type

If you hire a Referred Candidate and have agreed to a Success Fee within the application, you agree to pay Dover a fee. Either:

A “Fixed” or “Flat” fee. This fee is independent of the Referred Candidate compensation.
A “Percent” or “Contingency” fee. This fee is a percentage of the Referred Candidate’s first-year base annual salary (the “Contingency Fee”). Bonuses, commissions, equity, overtime, and other non-base compensation are excluded.

The Success Fee applies if you hire a Referred Candidate within one (1) year of the Referral Date, in any capacity, including as an employee, consultant, or independent contractor. Referred Candidates are not required to pay any fees. Termination of your account, cessation of Marketplace use, or any other attempt to disengage from the Dover Marketplace does not relieve you of the obligation to pay any Success Fee incurred under this Section.

9.4 Replacement Guarantee

Replacement Guarantees are only applicable to Success Fee.

If a Referred Candidate voluntarily leaves or if you terminate them for Reason, the replacement guarantee specified in your Offer to the Service Provider (the “Replacement Guarantee”) will apply. For purposes of this Section, “Reason” means termination of a Referred Candidate’s employment or engagement due to the candidate’s material misconduct, fraud or dishonesty, willful violation of applicable law or company policy, or material failure to perform assigned duties after notice and a reasonable opportunity to cure.

The Replacement Guarantee applies only if:

you paid the original Success Fee in full and on time; and
you provided the Service Provider with a reasonable and exclusive opportunity to replace the departed candidate.

The Replacement Guarantee does not apply where separation results from layoffs, restructuring, mergers, acquisitions, or similar organizational changes.

9.5 Guarantee Duration

The duration of the applicable Replacement Guarantee (the “Guarantee Duration”) will be set forth in the Platform and specified in the Offer. The Guarantee Duration will commence on the first day of employment or commencement of contract work as stated in the Offer letter. If no such date is specified, the Guarantee Duration will commence on the date the Referred Candidate signs the Offer letter.

9.6 Guarantee Types

The specific Replacement Guarantee applicable to an engagement will be identified in the Offer and may include one of the following guarantee types:

Replacement Candidate Guarantee:
Under this guarantee, the Service Provider will, for the duration specified in the applicable Offer (the “Guarantee Period”), use commercially reasonable efforts to source and present one or more replacement Referred Candidates at no additional Success Fee. The Service Provider’s obligation under this guarantee is limited to candidate sourcing and presentation through the Platform and does not guarantee that a replacement candidate will be interviewed, selected, or hired.
Prorated Refund Guarantee: Under this guarantee, you may be eligible for a prorated refund of the Success Fee. The refund amount will be calculated on a calendar-day basis based on the portion of the applicable Guarantee Duration specified in the applicable Offer that remained unused as of the date the Referred Candidate’s employment or engagement ended. The refund will be determined by applying that unused portion of the Guarantee Duration to the original Success Fee.
Replacement or Prorated Refund Guarantee: Under this guarantee, you may elect either (i) to receive commercially reasonable replacement candidate efforts from the Service Providers at no additional Success Fee, or (ii) a prorated refund of the Success Fee, as specified in the Offer. Once an option is selected, it may not be changed.

9.7 Invoicing and Payment

The Success Fee is considered earned when an offer has been extended to and accepted by a Referred Candidate. Dover will issue an invoice upon such acceptance. Unless otherwise specified in writing, invoices are payable in full within thirty (30) days of the offer acceptance date by ACH or wire transfer.

If Dover does not receive payment within thirty (30) days of the offer acceptance date, you authorize Dover to charge the full Success Fee to the payment method on file, including any credit card, without further notice. If a credit card is used for payment, a convenience fee of 3% of the amount due may be assessed.

Late or unpaid amounts may accrue interest at 1.5% per month or the maximum amount permitted by law, whichever is lower, and you are responsible for reasonable costs of collection.

10. Payment of Fees

10.1 Payment

Dover will automatically collect payment of all Fees using the payment method on file, including by credit card or ACH transfer. Fees are exclusive of any applicable taxes, which you are responsible for paying. You authorize Dover and its payment processor to initiate charges or debits to your designated payment method or business bank account on file to collect amounts owed to Dover, and, if necessary, to initiate adjustments to correct errors in processing.

You are responsible for maintaining accurate and current payment and billing information at all times. Updates to your payment method or billing information will not affect charges submitted prior to Dover’s reasonable opportunity to act on such updates. Except as expressly stated in these Terms, all Fees are non-refundable and non-creditable.

You further authorize Dover to charge any amounts owed under these Terms, including any Fees, Success Fees, liquidated damages, or other amounts due, to any payment method on file without further notice or consent.

By providing a payment method, you represent and warrant that you are authorized to use such payment method and authorize Dover to charge such payment method for all amounts due under these Terms. You acknowledge that certain charges may be recurring or contingent in nature, including Success Fees and liquidated damages, and you consent to such charges as described in these Terms.

10.2 Late Payment

If you fail to pay any Fees due under these Terms that are not subject to a good-faith dispute, Dover may, after providing written notice and a reasonable opportunity to cure, suspend or withhold access to the Service until such amounts are paid in full. As a non-exclusive remedy, Dover may suspend performance of the Service for so long as any undisputed amounts remain outstanding.

Any unpaid or late amounts may accrue a finance charge of 1.5% per month on the outstanding balance, or the maximum rate permitted by applicable law, whichever is less. If Dover is required to engage a third party to collect Fees not reasonably disputed in good faith, you agree to reimburse Dover for the reasonable costs incurred in connection with such collection efforts.

10.3 Taxes

Fees do not include any taxes, levies, duties, export or import fees, or other governmental assessments, including but not limited to value-added sales, use or withholding taxes, imposed or assessed by any jurisdiction (collectively, “Taxes”). You are responsible for paying all applicable Taxes (other than Taxes assessable against us based on our income, property, franchise or employment) associated with your access to the Service. You agree to cooperate with us and provide us with timely and accurate information as may be required for the calculation and withholding of applicable Taxes. If we have a legal obligation to collect and remit Taxes for which you are responsible, we will invoice you and you will pay us that amount unless you provide us with a valid tax exemption certificate authorized by the appropriate taxing authority.

11. Capacity

In providing the services under this Agreement, it is expressly agreed that Dover acts as an independent service provider, not an employee. Dover and Customer acknowledge that this Agreement does not create a partnership or joint venture between them and is exclusively a contract for services.

12. Indemnification

The Customer agrees to defend, indemnify, and hold harmless Dover and its affiliates, and their respective officers, directors, employees, and agents, from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Software, Services or Marketplace, your engagement or interaction with any Service Provider, including any services provided by such Service Provider, your breach of these Terms, or your violation of any applicable law or third-party rights.

Dover reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with Dover in the defense of such matter and not to settle any such matter without Dover’s prior written consent.

13. Arbitration

Except for Payment Disputes (defined below), any controversy, claim, or dispute arising out of or relating to this Agreement or the Services, including any alleged breach, will be resolved by binding arbitration administered by the American Arbitration Association in accordance with its applicable rules. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator will have authority to allocate arbitration costs and fees, including administrative and arbitrator fees, in the award.

Customer may not commence or maintain any class action, class arbitration, or other representative action or proceeding against Dover. By agreeing to arbitration, you waive your right to a trial by jury.

For purposes of this Section, "Payment Disputes" include any dispute relating to Fees, Success Fees, liquidated damages, or any other amounts owed under these Terms.

Payment Disputes will not be subject to arbitration and may be brought exclusively in the state or federal courts located in California, and the parties consent to the personal jurisdiction of such courts and waive any objection to such venue or forum non conveniens. The parties will use reasonable efforts to resolve Payment Disputes informally prior to initiating legal proceedings.

Notwithstanding the foregoing, Dover may pursue claims in small claims court where applicable.

In any arbitration, action, or proceeding arising out of or relating to this Agreement, including any Payment Dispute or the enforcement of any rights or obligations under these Terms, the prevailing party will be entitled to recover its reasonable attorneys’ fees and costs.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Dover’s maximum liability in connection with this Agreement, whether based on contract, tort, indemnification obligations, or otherwise, shall not exceed the total fees paid by the Customer to Dover during the twelve (12) months immediately preceding the event giving rise to the claim.

To the maximum extent permitted by applicable law, in no event will Dover be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to this Agreement or the use of the Services, even if Dover has been advised of the possibility of such damages.

The limitations in this Section will not apply to your obligation to pay any Fees or other amounts owed under these Terms, including any Success Fees, liquidated damages, or other amounts owed under Section 7.2 (Unauthorized Billing).

15. Governing Law

This Agreement is governed by the laws of the state of California, without regard to its principles of choice of law. Except for a payment dispute between the parties, a party must bring and maintain any action within the legal jurisdiction of the state of California.

16. Privacy Policy

Dover's privacy policy can be found at https://www.dover.com/privacy-policy.

Contact US

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:

Staya, Inc (dba Dover)

2261 Market Street #4158‍

San Francisco, CA 94114

United States

hello@dover.com